STORE POLICIES

Trade Area and Shipping Area

Best Mattress proudly serves the local communities. We ship to locations that are within close proximity to our stores and currently do not provide shipping to locations outside of our trade area.

Low Price Guarantee

We guarantee to match the advertised retail price of any competitor or our own price within 30 days of purchase with the same verifiable products, excluding door busters, as is, clearance or floor models. Price for any promotional, free with purchase, or discounted item(s) will be deducted from total before any price is lowered or credited back.

Same Day Delivery

In stock merchandise purchased by 1:00 PM will be delivered the same day upon request, excluding holidays and limited to a geographic area with a minimum purchase of $799 mattress set. Excludes floor models and online purchases. See store for details.

General Delivery

The room must be ready for delivery when the drivers arrive.

As a service, we will remove your old mattress and box spring before delivering the new set (subject to inspection, unsanitary bedding will not be removed, limited to equal amount delivered).

Delivery cannot be made to a minor and finance orders will require a signature from someone with a valid state-issued ID.

The driver will call the phone number provided on your order the morning of delivery to give you a three-hour time frame. If you are not at home for delivery, there will be a $129.99 re-delivery fee.

If the driver determines that the delivery attempt could cause damage to your home, you will be required to sign a release of liability to complete the delivery.

Our C.O.D. Policy All orders must be paid in full before the delivery date. We do not accept payment at the time of delivery.

365 Day Comfort Guarantee

Selecting a new mattress is an important decision. At Best Mattress, we are committed to helping you find the right mattress for a comfortable and healthy night’s sleep. Effective September 17, 2026, our 365-Day Comfort Exchange Policy allows you to exchange your mattress if you are not satisfied with its comfort, subject to the eligibility requirements and exchange credit schedule below.

To qualify, your mattress purchase must be $799.99 or more and include the purchase of a stain-proof mattress protector. You must sleep on the mattress for at least 30 nights before requesting an exchange. The replacement mattress must be of equal or greater value, and no refunds will be issued. A $249 comfort exchange fee applies.

Comfort Exchange Credit is as follows: Days 30–90: Receive 100% of the original mattress purchase price toward your replacement mattress; Days 91–180: Receive 75% of the original mattress purchase price toward your replacement mattress; Days 181–270: Receive 50% of the original mattress purchase price toward your replacement mattress; Days 271–365: Receive 25% of the original mattress purchase price toward your replacement mattress;

If the replacement mattress costs more than the available exchange credit, the customer is responsible for paying the difference. The $249 comfort exchange fee is charged in addition to any price difference. You are eligible for one comfort exchange only. The box foundation will not be exchanged unless you are exchanging to another brand and the foundation is required for the replacement mattress to meet manufacturer support requirements.

This policy applies only to qualifying mattresses purchased from Best Mattress and does not apply to clearance center items, as-is items, floor models, display models, pillows, mattress toppers, sheets, accessories, special order purchases, final-sale items, power/electric or adjustable bases, or any product other than the qualifying mattress. Mattress protectors purchased to qualify for this policy are not exchangeable or refundable under the comfort exchange policy.

The applicable transportation cost will be assessed for any orders outside of Las Vegas, Mesquite, or St. George and must be paid prior to exchange. Transportation fees start at $299 and are separate from the comfort exchange fee and any price difference owed.

All comfort exchanges are subject to inspection at the time of exchange. The mattress must be in sanitary, undamaged condition and must be free from stains, soiling, moisture, odors, smoke exposure, pet damage, food or beverage residue, tears, burns, infestation, or any other condition that would make the mattress unsuitable for exchange. Best Mattress may refuse an exchange if the mattress does not pass inspection. Use of the purchased mattress protector is required to help maintain eligibility.

For the Comfort Exchange Policy to be valid, you must follow the manufacturer warranty criteria, including proper frame support and keeping the law tag attached. To exchange your mattress, you must present this signed document with your receipt to the store.

Additional terms and conditions may apply. Please visit your nearest Best Mattress location or contact our customer service team for assistance.

Special Orders

All special orders must be paid in full before the merchandise will be ordered and are non‑cancelable/non‑refundable.

Finance Orders

Finance terms will not be changed from the terms signed for on the contract/authorization slip. No verbal contracts are valid.

Layaway Policy

Orders left open for longer than 90 days become non-refundable. An in-store credit will be available for one year from the date of purchase. We do not hold stock on layaway purchases. We will need a minimum of two weeks’ notice of delivery to order in the merchandise. If an item becomes discontinued during the time of the layaway, you will have to reselect at the time of pay off to a different model that is available.

Refund Policy

No refund will be issued on special orders – low profiles, extra longs, or adjustable beds, headboards, daybeds, mattress covers, pillows, etc. For items not picked up or delivered, excluding orders left open longer than 90 days, a refund will be issued with the following criteria:

Payments made by cash or check will have a check issued through our accounting office to the name and address on the order. The check will usually be mailed within 15 working days (excluding weekends and holidays).

Payments made by credit card will be credited back to the same card originally used in the store within 10 working days (excluding weekends and holidays). If that card cannot be produced, you have the option of receiving an in‑store credit.

*Please Note* Our mattresses are intended to be sold both alone and with a foundation. Our mattresses meet U.S. Product Safety Commission regulations effective July 1, 2007 16CFR part 1633, when used with a compliant foundation.